Customer support that reduces response time and cost.
For email support teams (5–50 agents)
Reduce average reply time by 48% within three months — AI-assisted drafts plus human review.
- • Cut average reply time by up to 48%
- • Centralize customer conversations in one shared inbox
- • Enterprise-ready: SSO, SOC 2, and encrypted storage
Outcomes customers actually measure
Concise, measurable improvements reported by customers.
Faster replies with templates and AI suggestions
Case study: Reduced average reply time by 48% at Anomaly.Cut repeat work and collisions
Case study: Single-assignment + collision detection removed duplicate responses.Reduce headcount growth with automation
Case study: Automation reduced manual tickets and slowed hiring growth.
How Oatmeal works — three steps
Connect
Link mailboxes, assign roles, and configure routing.
Assist
Surface context and AI draft suggestions to speed replies.
Oversee
Agents review and send, or enable safe automated replies.
Messages are processed in encrypted environments. SOC 2 and SSO are supported.
Everything you need to deliver organized support
Work smarter and reply faster with a single collaborative inbox.
Shared Inbox
- • Centralized threads and assignment
- • Private notes and collision detection
Inbox Agent
- • AI-assisted reply drafts
- • Context panels for faster decisions
Proven at scale
Processes millions of messages weekly; enterprise-grade security and compliance.
Messages processed weekly
Teams trusting Oatmeal
"Oatmeal halved our reply time and improved CSAT by 12%." — Jordan Rogers, Head of Support, Anomaly
What our customers are saying
Selected, outcome-focused customer statements.
Oatmeal reduced our average response time by 48% and increased CSAT by 14%.
Maya Chen
Head of Customer Success, BrightCart
Automation removed 40% of manual tickets and reduced annual hiring costs by roughly $120k.
Alex Patel
COO, NorthBridge
Templates and AI-assisted drafts reduced new-agent onboarding from two weeks to three days.
Samira Khan
Support Ops Manager, Fleetly
Everything you need in one inbox
Shared Inbox
- • assignment
- • private notes, collision detection
Inbox Agent
- • AI drafts
- • context panels to speed replies
Automation & Insights
- • templates
- • reporting, SLA tracking
Quick answers
Simple pricing for teams
Starter
$12/mo
Starter — for small teams (1–5 agents)
Shared inbox for up to 2 mailboxes
Tagging & assignment
Growth
$49/mo
Growth — for scaling teams needing collaboration and insights
Everything in Starter
Inbox Agent
Unlimited mailboxes
Collision detection
Pro
$299/mo
Pro — for larger, compliance-focused support organizations
Everything in Growth
Custom roles & permissions
Automation engine
API access
SLA tracking
SSO support
SOC 2 compliance
Ready to make customer support feel simple again?
Join hundreds of teams using Oatmeal to deliver faster, friendlier email support.